1.1. If the goods ordered are available at once, we dispatch within 1-2 working days. Delivery times should be calculated from the date of dispatch.
1.2. See below for the list of countries we ship to and the delivery times and costs.
1.3. All orders are shipped from Riga, Latvia.
1.4. For delivery to Estonia, Latvia and Lithuania we use DPD courier service and DPD pick-up stations. The delivery usually takes up to 5 working days after dispatch. The cost of delivery is 5€. We offer free delivery to Estonia, Latvia and Lithuania on orders over 50€.
1.5. We deliver to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Luxemburg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland via DPD courier service or DPD pick-up stations. The delivery takes 3-9 working days after dispatch depending on the area. The cost of delivery is 15€.
1.6. EMS courier delivery to Russian Federation may take up to 30 working days after dispatch. The cost of delivery is 20€.
1.7. EMS courier delivery to Armenia, Belarus, Georgia, Israel, Ukraine, United Arab Emirates and United States of America may take up to 9 working days after dispatch. The cost of delivery is 20€.
1.8. If the recipient cannot be contacted and is not at home, the order is returned to the Seller and re-delivered to the indicated address at another time (additional payment for the delivery will be required).
1.9. The orders you make outside our working hours will be processed the next working day.
1.10. If you are interested in delivery outside our delivery area, please contact us directly firstname.lastname@example.org.
2.1. Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to return.
2.2. Please note: delivery costs are non-refundable and return shipping is paid by the Consumer.
2.3. To return your order, first please contact us via e-mail email@example.com.
2.4. In the e-mail, please indicate the order number, the name of the product you would like to return and the reason for return. We will get back to you with further instructions.
2.5. The refunded amount is credited back using the original payment method.